Patient Information

NVGC offers a wide range of educational material including newsletters, pamphlets and books as well as educational videos to be viewed in our media room. We can also put you in touch with the following Support Groups:

  • American Liver Foundation
  • Crohn's and Colitis Foundation
  • Celiac Support Group
  • Hemochromatosis Society
  • Pseudoobstruction Society


Financial policy

Your medical insurance is a contract between you and your insurance company. The policy spells out the responsibilities of each party. As a courtesy to you, it is our policy to bill your insurance company. If you are not covered by Medicare, Medicaid or an HMO, we request that you make arrangements for payment on the day that you are seen in the office. If you do not have medical insurance, payment in full must be made at the time of treatment unless other arrangements have been made in advance. For your convenience, payment may be made by cash, check, Visa, MasterCard, Discover Card or American Express. If payment of your balance causes a financial hardship, please feel free to speak to one of our patient account representatives regarding alternate payment arrangements. Our billing office is open Monday through Friday from 8:30 am - 4:30 pm. The phone number is 419 - 0645. Please feel free to call us regarding any questions about your bill.

Insurance

We participate with most major insurance plans. Please call our billing office at 419-1645 with any specific questions about your insurance coverage or co-pay requirements.

Confidentiality

Your medical record is private and absolutely confidential. We will not give out information regarding your condition to your employer, friends, relatives, or insurance company without your written permission.

Problems or complaints

We go to great lengths to help alleviate the stress, discomfort and anxiety of your illness and your endoscopic procedures. If we are not doing that for you, please tell the Doctor or our Office Manager. Do not hesitate to let us know if we are not meeting your needs; this includes our Doctors as well as the entire office staff.

If you have any questions

Please call our office if you have any questions regarding your condition, medication, or treatment. If you need to speak with the Doctor personally, tell the office personnel and the Doctor will return your call. Unless it is an emergency, your call may be returned at the end of the day.

After regular business hours one of the Doctors will be available through our answering service for urgent problems.

Night call and the answering service

One of the Doctors is available 24 hours a day, seven days a week. This is an extension of the medical service we provide in our offices and is part of our commitment to your care. Sometimes, questions come up when the office is not open. If you believe that a call is necessary and cannot wait until the following day, please be aware of the following:

NVGC is a group of four doctors. Nights, holidays and weekends are busy with hospital emergencies and phone calls. If you believe you have an urgent situation, please inform the service and they will transmit that information to the Doctor. All phone calls will be returned. If you have not heard from the Doctor in approximately 20 minutes, please call again to make sure he received the message. We would expect that prescription refills would be filled during our regular workweek.

If you believe that the situation is a true emergency, a call to 911 and/or a visit to the emergency room may be appropriate.

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